= SorriaMed | Fluxo dos Agentes Eva
S

Agente Eva - SorriaMed

Fluxos Completos

✓
Definido
⏳
Pendente
🚨
Urgência
🔀
Decisão
Zoom: 100%
FASE 1

Atendimento & Qualificação

Do primeiro oi até o agendamento confirmado

flowchart TD
    subgraph ENTRADA ["📱 ENTRADA DO PACIENTE"]
        direction TB
        A["📲 Paciente chama no WhatsApp"]
        B["🤖 Eva responde em 15s ✓"]
    end

    subgraph METODO ["🦷 METODO SORRIAMED"]
        direction TB
        C["📋 Explica 1º passo obrigatório ✓"]
        D{"🔍 Paciente está com
dor ou desconforto?"}
    end

    subgraph URGENCIA ["🚨 ROTA DE URGÊNCIA"]
        direction TB
        E["⚠️ Interrompe fluxo"]
        F["📞 Encaminha IMEDIATO
21 99773-3041"]
        F2["🕐 Seg-Sex 8h-18h"]
        G["🏥 FIM - Atendimento Clínico"]
    end

    subgraph COLETA ["📝 COLETA DE DADOS"]
        direction TB
        H["👤 Coleta Nome Completo ✓"]
        I["🏢 Apresenta 5 Unidades ⏳"]
    end

    subgraph AGENDAMENTO ["📅 AGENDAMENTO"]
        direction TB
        J["🕒 Oferece até 3 horários ✓"]
        K{"✋ Paciente escolhe
uma opção?"}
        L["💾 Agenda no Clinicorp ✓"]
        M["✉️ Envia confirmação ✓"]
    end

    subgraph POSAGENDAMENTO ["✅ PÓS-AGENDAMENTO"]
        direction TB
        N["⭐ Envia Google Reviews ⏳"]
        O["📍 Envia Como Chegar ⏳"]
        P["📊 Atualiza CRM Clinia ⏳"]
        Q["🎉 FIM - Agendamento Completo"]
    end

    subgraph FOLLOWUP ["🔄 FOLLOW-UP"]
        direction TB
        R["💬 Envia FUP ⏳"]
        S{"👀 3 msgs visualizadas
sem resposta?"}
        T["👋 Encerramento elegante ✓"]
        U["😔 FIM - Sem Resposta"]
    end

    A --> B
    B --> C
    C --> D
    
    D -->|"😣 SIM - DOR"| E
    E --> F
    F --> F2
    F2 --> G
    
    D -->|"😊 NÃO"| H
    H --> I
    I --> J
    J --> K
    
    K -->|"👍 SIM"| L
    L --> M
    M --> N
    N --> O
    O --> P
    P --> Q
    
    K -->|"🤷 NÃO / Silêncio"| R
    R --> S
    S -->|"✓ SIM"| T
    T --> U
    S -->|"✗ NÃO"| R

    style A fill:#0f4c75,stroke:#10b981,stroke-width:3px,color:#fff,stroke-dasharray:0
    style B fill:#0f4c75,stroke:#10b981,stroke-width:3px,color:#fff,stroke-dasharray:0
    style C fill:#0f4c75,stroke:#10b981,stroke-width:3px,color:#fff,stroke-dasharray:0
    style D fill:#2d1b3d,stroke:#DC0073,stroke-width:4px,color:#fff,stroke-dasharray:0
    style E fill:#5a1a1a,stroke:#ef4444,stroke-width:3px,color:#fff,stroke-dasharray:0
    style F fill:#5a1a1a,stroke:#ef4444,stroke-width:3px,color:#fff,stroke-dasharray:0
    style F2 fill:#5a1a1a,stroke:#ef4444,stroke-width:3px,color:#fff,stroke-dasharray:0
    style G fill:#991b1b,stroke:#fca5a5,stroke-width:3px,color:#fff,stroke-dasharray:0
    style H fill:#0f4c75,stroke:#10b981,stroke-width:3px,color:#fff,stroke-dasharray:0
    style I fill:#78350f,stroke:#f59e0b,stroke-width:4px,color:#fff,stroke-dasharray:5 5
    style J fill:#0f4c75,stroke:#10b981,stroke-width:3px,color:#fff,stroke-dasharray:0
    style K fill:#2d1b3d,stroke:#DC0073,stroke-width:4px,color:#fff,stroke-dasharray:0
    style L fill:#0f4c75,stroke:#10b981,stroke-width:3px,color:#fff,stroke-dasharray:0
    style M fill:#0f4c75,stroke:#10b981,stroke-width:3px,color:#fff,stroke-dasharray:0
    style N fill:#78350f,stroke:#f59e0b,stroke-width:4px,color:#fff,stroke-dasharray:5 5
    style O fill:#78350f,stroke:#f59e0b,stroke-width:4px,color:#fff,stroke-dasharray:5 5
    style P fill:#78350f,stroke:#f59e0b,stroke-width:4px,color:#fff,stroke-dasharray:5 5
    style Q fill:#065f46,stroke:#6ee7b7,stroke-width:3px,color:#fff,stroke-dasharray:0
    style R fill:#78350f,stroke:#f59e0b,stroke-width:4px,color:#fff,stroke-dasharray:5 5
    style S fill:#2d1b3d,stroke:#DC0073,stroke-width:4px,color:#fff,stroke-dasharray:0
    style T fill:#0f4c75,stroke:#10b981,stroke-width:3px,color:#fff,stroke-dasharray:0
    style U fill:#92400e,stroke:#fcd34d,stroke-width:3px,color:#fff,stroke-dasharray:0

    style ENTRADA fill:#0a1628,stroke:#10b981,stroke-width:3px,color:#10b981,stroke-dasharray:0
    style METODO fill:#0a1628,stroke:#DC0073,stroke-width:3px,color:#DC0073,stroke-dasharray:0
    style URGENCIA fill:#0a1628,stroke:#ef4444,stroke-width:3px,color:#ef4444,stroke-dasharray:0
    style COLETA fill:#0a1628,stroke:#3b82f6,stroke-width:3px,color:#3b82f6,stroke-dasharray:0
    style AGENDAMENTO fill:#0a1628,stroke:#8b5cf6,stroke-width:3px,color:#8b5cf6,stroke-dasharray:0
    style POSAGENDAMENTO fill:#0a1628,stroke:#10b981,stroke-width:3px,color:#10b981,stroke-dasharray:0
    style FOLLOWUP fill:#0a1628,stroke:#f59e0b,stroke-width:3px,color:#f59e0b,stroke-dasharray:0